Welcome to Joy Collectables (“we”, “our”, “us”). Your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit and make purchases from our website.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

Personal Information

When you:

  • Create an account
  • Place an order
  • Contact us
  • Subscribe to our newsletter

We may collect:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information (processed securely via third-party providers)
  • Account login details

Non-Personal Information

We may automatically collect:

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Time and date of visit
  • Cookies and usage data

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Provide customer support
  • Send order confirmations and updates
  • Improve our website and services
  • Prevent fraud and enhance security
  • Send promotional emails (only if you opt-in)

3. Sharing Your Information

We do NOT sell your personal information.

We may share your information with trusted third parties, including:

  • Payment processors
  • Shipping providers
  • Website hosting providers
  • Email marketing services

These providers only receive the information necessary to perform their services.

4. Cookies

We use cookies to:

  • Improve your browsing experience
  • Remember your preferences
  • Enable shopping cart functionality
  • Analyze website traffic

You can disable cookies in your browser settings.

5. Payment Security

All payments are processed through secure third-party payment gateways.

We do NOT store your credit card or payment details.

6. Data Security

We implement appropriate security measures to protect your personal information.

However, no online transmission or storage system is guaranteed to be 100% secure.

7. Your Rights

You have the right to:

  • Access your personal data
  • Correct your personal data
  • Request deletion of your data
  • Unsubscribe from marketing communications

To make a request, contact:

Email: joycollectables@gmail.com

8. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for their privacy policies or practices.

9. Children’s Privacy

Our website is not intended for children under 13.

We do not knowingly collect personal data from children.

10. Data Retention

We retain your information for:

  • Order fulfillment
  • Legal and tax requirements
  • Customer support

You may request deletion of your data at any time.

11. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, contact us:

Joy Collectables
Email: joycollectables@gmail.com
Website: https://www.joycollectables.co.za/